What happens to the collector experience when the owner isn’t there?

In this episode of Hobby Jobs, I explore the systems behind buying, inventory, shipping, and customer service. Each handoff affects whether a collector trusts your business enough to return.

Then I sit down with Oday Hishmeh, Founder and CEO of It’s Time Sports Cards, TCG, and eSports. Oday brings his experience operating Domino’s locations and owning Ace Hardware stores into building a place where families spend time, play, and trade.

We talk about testing Pokémon sales inside Ace Hardware, making room for community, supporting employees, and changing processes when they interfere with serving customers.

If you’re building a business in the hobby or looking to work in one, this conversation gives you a place to start: examine what depends on you and help your team deliver the experience you promised.

Hobby Jobs is sponsored by BCW Supplies. For over 45 years, BCW has helped retailers and wholesale partners stay stocked with the storage and display accessories collectors trust—backed by dependable fulfillment and consistency to keep shelves stocked and margins strong. Learn more at bcwsupplies.com/wholesale.

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