Supporting collectors gets harder as a business grows.

The answer is not to care less. It is to turn that care into a process others can repeat.

Brett examines how operators can add capacity without making collectors feel processed. He also sits down with Michael Osacky of Baseball in the Attic at The National.

Michael shares what he has learned the years in business, earning trust through independent judgment, staying connected to clients, finding a niche, and refusing to lead with money.

Growth matters.

The question is whether your standard can survive without you touching every part of the work.

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